Your satisfaction is important to us. If, for any reason, you are not satisfied with your POSY product, you may return it within 30 days of purchase for a full refund back to your original form of payment. Items must be packaged in original packaging, with at least 50% of the product remaining to be eligible for a refund. Once we receive the item(s) and inspect them, the total cost, minus the original shipping cost, will be returned to you. . Return shipping will be the responcibility of the purchaser. Please reach out to customerservice@posyskincare.com for more details.